The QA Manager is accountable for the quality of our testing solutions across the full delivery & credit lifecycle; Originations, Customer Management, Collections and Fraud. A strategic role requiring operational involvement. The Test Manager role manages the day to day operation of testing within their portfolio(s) with specific responsibilities which include:
- Own day-to-day delivery across designated projects end-to-end
Client Relationship Management
- 3rd Party Partnerships covering quality of service, review of KPI’s and innovation improvements
- Input into Client Delivery Strategy and Planning
- Testing Governance across all portfolios, including auditing of testing
- Embedding testing Best Practice across the internal and external testing teams
- Assignment Management of internal and external testing staff
Continuous Process Improvement
- Supporting the Senior Test Manager in delivering a world class testing service
Essential Duties and Responsibilities
- Proactively build employee & partner engagement, capability, and expertise within the immediate team and contribute to the wider EMEA Solutions function
- Responsible for interpreting and implementing the Test Policy and Test Strategy providing input within specific area of accountability
- Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does
- Ensure that good client / consumer outcomes are at the centre of decision making
- Promote great service and seek to exceed client / consumer expectations
- Influencing clients on the best approach to testing, for the solution proposed
- Engender within clients a strong level of trust around Experian’s ability to undertake testing
Regulatory, Governance and Control
- Adhere to all regulatory requirements within areas of responsibility and escalate issues quickly
- Pro-actively identify risks and take steps to mitigate or escalate
- Ensures team members understand the importance of adhering to their regulatory obligations and responsibility for implementation of company policies and procedures
Testing Best Practice
- Drive continual improvement in Testing activities
- Drive the automation of Test scripts and testing activities to reduce delivery timescales and
- Defining, contributing, implementing and ensuring adherence to Testing best practice across UK&I Solutions Client Delivery
- Champions efficient and effective standards for testing activities
- Drive performance of the Team in the execution of QA Testing activities
- Mentoring onsite and offshore teams; providing training on areas of technical and product expertise
- Support the testing community of practice and collaborate with others to identify better ways of working
- Undertaking the Test governance role across EMEA Solutions Client Delivery programmes and projects
- Devising and implementing test approaches for key EMEA Solutions Client Delivery programmes
- Providing regular updates to the members of the EMEA Solutions Client Delivery Senior Leadership Team and Solutions stakeholders about the quality of solutions being delivered
Qualifications, skills and experience required:
- Proven Testing experience in a Test Management role
- Proven experience of leading a software test team including ability to co-ordinate test activity across multiple deliveries
- Concrete examples of the implementation of Test strategies and process improvements in to an organisation
- Proactive, with excellent written and verbal communication skills; proven stakeholder management
- Works collaboratively, leads by example and inspires the trust of others
- Effective leadership, coordination, motivation, negotiation and dispute resolution skills
- Ability to present and communicate with senior stakeholders including management and clients
- Ability to influence and build productive relationships with key programme stakeholders (both internal and external)
- Strong ability to manage relationships whilst maintaining trusted relationship with team and peers
- Bachelor of Technology/Engineering.
- ISTQB Foundation Level
- ISTQB Advanced Test Analyst Level
- ISTQB Advanced Test Manager Level
- ISTQB Agile or Scrum Master Certification.
- Java Essentials
- Groovy Knowledge
- Selenium WebDriver
- Other Automation frameworks (JMETER, JENKINS …)
For more information, please contact Senior Recruitment Consultant Jakob Kelstrup from Twins Consulting on +45 2225 5011 or send your resume to firstname.lastname@example.org. We will have interviews on an ongoing basis.
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Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. Learn more at www.experianplc.com.