On behalf of our client we are looking for a Solutions Architects with customer focus
Join a fast-growing IT company and seize the opportunity of managing complex IT infrastructure for some of the largest enterprises in Denmark.
We are looking for Customer Solutions Architects in Copenhagen (Soeborg) and Aarhus with work experience from an IT service provider or large enterprise infrastructure.
Your responsibilities as a Customer Solutions Architect
You have a thorough understanding of our customer’s business needs and overall IT landscape and you are responsible for the technical parts in the contract covering the infrastructure area.
You are the customer’s trusted advisor and their primary contact when it comes to technical inquiries – in close cooperation with Delivery Management.
You are responsible for the analysis, reporting and presentation of the Availability and Capacity area as agreed with the customer.
Your work assignments include:
- Customer advice and recommendations on services and technologies in order to support the customer business and generate add-on sales
- Profound understanding of the customer IT infrastructure as well as the service portfolio and reference architecture
- Pre-sales support for existing customers
- Responsibility of non-standard service architecture and design
- Analysis and advisory of customer KPIs for Capacity and Availability
- Support deliveries on request
You will join our Professional Services team
Our delivery teams are organized around our customers so you will join a team focusing on one big customer or a couple of smaller customers. The team is led by a Delivery Manager and supported by you.
We focus on long term relationships both in the team and towards the customer and know that trust and good relations are a cornerstone in service delivery.
We are more than 30 Customer Solutions Architects globally, all working together to create a professional and engaging working environment.
We are part of IT Operations Services responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions.
Our work processes are based on best practice and our procedures follow ITIL standards (IT Infrastructure Library).
Your qualifications and experience
We expect you to hold a relevant degree with supplementary education and minimum 5 years of work experience from an IT service provider or large enterprise infrastructure.
You have detailed expert knowledge within a single field of work and broad knowledge of operational technologies such as server, storage, database technologies, hardware, virtualization technology and network.
You know what it takes to ensure the availability, capacity and continuity of IT operations.
You thrive in a busy, highly professional environment and have a structured and focused approach to your tasks. You make things happen through other people and do not mind taking the initiative and getting your hands dirty.
You are able to communicate complex technical issues to management and other stakeholders and you create sound relations with specialists from various disciplines. You are extrovert and a true team player. You may have management experience.
Send your application to Lisa Lærke Jørgensen at firstname.lastname@example.org. We evaluate applications continuously, and therefore we encourage you to apply for the position as soon as possible.